The Nordstrom Way To Customer Service Excellence By Spector, Robert/ McCarthy, Patrick D.
*Author: Spector, Robert/ McCarthy, Patrick D. *Subtitle: A Handbook for Implementing Great Service in Your Organization *Publication Date: 2005/03/08 *Number of Pages: 288 *Binding Type: Paperback *Language: English *Depth: 1.00 *Width: 7.50 *Height: 9.25
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