Best Practices in Customer Service By Zemke, Ron (EDT)/ Woods, John A. (EDT)

A collection of advice from customer service experts covers such topics as customer retention, service recovery, and providing customer service on the Internet *Author: Zemke, Ron (EDT)/ Woods, John A. (EDT) *Publication Date: 1999/01/25 *Number of Pages: 414 *Binding Type: Paperbound *Language: English *Depth: 1.00 *Width: 8.50 *Height: 11.25